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December 8, 2023
(Issue) B2BKing Pages Do Not Load - Infinite Loading Icon

Table of Contents What causes this?How to solve this?An issue you may see when trying to navigate B2BKing backend pages is the following infinite loading icon: B2BKing uses an AJAX loading system for its backend pages and this problem happens when there is an error during this AJAX request. What causes this? # In our […]

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November 23, 2023
(Issue) Wrong prices or incorrect price or subtotal display.

Table of Contents Plugin ConflictsCurrency PluginsOther IssuesSolving Pricing IssuesContact SupportA relatively common problem that can happen when setting up B2BKing is seeing incorrect prices or subtotals, such as for example correct prices on the product page, but incorrect prices in cart. Plugin Conflicts # The most common cause of such issues (especially if prices are […]

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November 23, 2023
(Issue) Users see wrong content / B2C users see B2B content or prices.

Table of Contents Caching MisconfigurationCorrect Caching ConfigurationOther ConsiderationsIf you experience an issue where users see content that they are not supposed to see, such as content meant for a different user group or category of users, here's what you need to know: Caching Misconfiguration # This kind of issue is usually indicative of a cache […]

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February 8, 2023
(Issue) Broken / Wrong display of "Tiered Price" or "Custom Information" tables

Table of Contents Add to cart button does not existYou may encounter issues with how the 'tiered price table' or the 'custom information table' is displayed. They may be too close to the "Add to Cart" button or otherwise broken. Example: This can happen because each theme is slightly different and the hook (insertion point […]

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November 9, 2022
(Issue) Facebook / 3rd Party App is showing B2B prices, not retail prices.

If you use any kind of 3rd party app, plugin, or integration (e.g. such as Facebook products sync), and that app is receiving B2B, rather than B2C prices, here is what you need to know: This usually happens because that app is getting the prices as they appear to your current admin user. To resolve […]

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December 2, 2021
(Issue) "You are already logged in..." message after login.

If you are logging in but seeing the message "You are already logged in. To apply for a Business account, please logout first", here is what you should know: This is because of an incorrect configuration of the My Account page. The my account page should not contain B2BKing registration shortcodes - it should only […]

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December 15, 2020
(Issue) Bulk Order Form is not working or showing products

Table of Contents You see a shortcode instead of the formNo products show in the bulk order formHere are the main situations that occur, and the things you should check if encountering issues with the form. You see a shortcode instead of the form # You may see a shortcode that appears to not be […]

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August 18, 2020
How to troubleshoot, fix and report issues. How to get help.

If you have any plugin-related issues, contact our team, and we'll do everything we can to help. However, before doing so, it would be helpful if you first followed these steps: (1) Clear website caches If you have any caching plugin installed, such as WP Rocket, LiteSpeed Cache, W3 Total Cache, etc. you should clear […]

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June 3, 2020
(Issue) VAT field is not showing at Registration

Table of Contents Why is this happening?How to fix it?Other issuesCan't get it to work?Why is this happening? # If you are not seeing the VAT field during registration, this is because the VAT field is connected to the country field. The VAT field is shown only to users in the countries selected under VAT […]

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May 29, 2020
(Issue) "No available payment or shipping methods" / Method not visible

Table of Contents How can I fix it?Disable Shipping / Payment Methods ControlRelated: I can't see my shipping method in B2BKing > GroupsGet SupportAre you seeing an error saying "No available payment / shipping methods" during checkout? B2BKing has a feature to control payment and shipping method availability for logged out users / b2c users […]

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