FAQ: "No available payment or shipping methods" / Method not visible issue

Are you seeing an error saying "No available payment / shipping methods" during checkout?

B2BKing has a feature to control payment and shipping method availability for logged out users / b2c users / each b2b group.

Not seeing methods is a common issue that happens when you assign users to B2B groups, but the group you assigned them to has no methods for shipping or payments enabled.

How can I fix it? #

Go to B2BKing -> Groups and choose the group that the user is part of. Here you need to enable shipping and payment methods via checkboxes.

Click Save, and that's it!

Disable Shipping / Payment Methods Control #

If you do not need B2BKing to control shipping/payment methods and would like to completely disable this behaviour:

Go to B2BKing->Settings->Other-> scroll down to Advanced:Endpoints&Components->Components and activate "Disable shipping methods control" and "Disable payment methods control"

Related: I can't see my shipping method in B2BKing > Groups #

If you're not able to see your shipping method in B2BKing ->Groups, it's probably because it uses a non-standard implementation mechanism (not visible as a standard method in WooCommerce -> Settings -> Shipping)

You can try to add the following PHP snippet to the site to see if it can fix it:

add_filter('b2bking_use_zone_shipping_control', function($val){
    return false;
}, 10, 1);

The above snippet changes the shipping control mechanism uses by B2BKing from a zone-based mechanism to a non-zone mechanism, and thus different methods will be available. This will help if your shipping method is not added to a particular zone.

Get Support #

If you still have issues, please open a support ticket with us at https://webwizards.ticksy.com