FAQ: How to Fix 404 errors when viewing My Account pages?

What is causing this? #

If you are getting a 404 error when viewing the My Account pages (e.g. Offers, Conversations, Bulk Order form, etc.), this is usually a permalink flushing issue. It can happen because you disabled/enabled parts of the plugin, and the permalinks didn't refresh correctly. It could also be a caching issue.

How do I fix this? #

To fix this you should take the following steps:

  • Go to B2BKing->Settings->Other Settings->Enable "Force Permalinks Rewrite"

That's it! For most people, this will fix the issue. If it doesn't fix the issue, try the following:

  • Go to WooCommerce-> Settings -> Advanced -> Click "Save Changes" (you don't need to make any changes to settings, just click the save button)

Still not working? #

Try viewing the page in Incognito (Private Browser) mode, to make sure you are not seeing a cache. You should also disable any caching plugin (temporarily for testing purposes) such as LiteSpeed, W3 Total Cache, WP Rocket, etc.

Still not working? It's possible there is another plugin conflicting with B2BKing. Consider deactivating all other plugins to troubleshoot.

Nothing is working? Contact Us! #

Don't stress! A member of our support team will assist you and try to fix the issue for you, usually within 12-24 hours, depending on your timezone. Please open a ticket with us at https://webwizards.ticksy.com/

If possible, please include an admin-level login access to the website where you have the issue (or a staging clone site). That helps us debug and track the issue.

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